Change or cancel your plan
Move to a bigger or smaller plan, or from monthly to yearly, on Plan and credits. A bigger plan starts today; a smaller one waits for the end of what you paid.
From Free to a plan
- Open Plan and credits.
- Pick Monthly or Yearly (yearly saves 20%).
- Press Choose … on the plan you want. The payment page opens.
- Pay. Back in Montage: « Thank you. Your credits arrive in a moment. »
Switch to another plan
- On Plan and credits, your plan is marked Your plan. Press Switch to … on another one.
- A window asks first, with the new price and its credits a month.
- Press Switch to … to confirm.
| To a bigger plan, or monthly to yearly | To a smaller plan | |
|---|---|---|
| When | Now | At the end of the period you paid |
| What you pay | Today you pay the difference | Nothing today. The new price from your next bill |
| Credits | The new plan’s extra credits are added at once | You keep your plan until then |
| What the page says | « Pro · renews on … » | « Pro · moves to Plus on … » |
Cancel your plan
For now, press Contact support, bottom left of the app (in the menu on a phone), and ask us to cancel it.
A plan that is ending says « … · ends on » and its date. You keep it, and its credits, until then.
When a payment does not go through
Back on Plan and credits, a panel says Your payment didn’t go through, what you tried and when, and « Nothing was charged ». Press Try another card, or Contact support and we sort it out with you.
Questions
Who can change the plan?
Only an owner or an admin of the workspace. Others see « Only an owner or an admin can change the plan or buy credits. »
Are prices with tax?
No. Prices are before tax; tax is added when you pay, if your country charges it.
Can I take back a move to a smaller plan?
Montage can, until the date, but the page has no button for it today: press Contact support.
Back to the help center
Still need help? Contact support