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Written by Ben (Founder) · Updated November 6, 2026Getting started and your footage
- Can I leave the page while my footage gets ready?
- I ran out of free credits in the middle. Is my video lost?
- Can I use Montage on my phone?
- Does a longer description cost more?
- Can I write in another language than English?
- What if I don’t know what I want?
- Can I add ProRes or camera files?
- I added the same file twice. Does it take twice the space?
- Can I add a PDF or a Word file?
- Do I need to send the videos to my computer first?
- Is my HDR video exported in HDR?
- Where is « Contact support » on a phone?
- Does Montage change my original?
- Is the export made from a smaller copy?
- Can I download my original again?
- What happens to my originals when I delete them?
Why a file is still getting ready
- Why does Montage prepare my file at all?
- Does preparing use my credits?
- Can I start describing while it prepares?
- Does deleting a file in Media delete it from my computer?
- Can anyone in my workspace delete my footage?
- Taking a file off a new video, is that deleting it?
Editing, styles and components
- Can I edit the video by hand?
- Can I add footage after the first version?
- Where are my older messages?
- Which model should I pick?
- Can I use Opus for one change only?
- Why did my model change after the first version?
- What is the difference between a style and a component?
- Who can use my components?
- Can I change a component?
Export and the Mac app
- Why does my export stay at 100 %?
- Does the export have a watermark?
- Can I close the tab while it exports?
- Does Best make my video bigger than I filmed it?
- Can I choose the quality of a sound or a Premiere Pro file?
- Is the size in the window exact?
- Can I get the voice and the music as separate files?
- Why does the Free plan show the upgrade window for a sound?
- Can I close the page while it is made?
To Premiere Pro or DaVinci Resolve
- My editor says some files are missing. Why?
- Can I change a title in Premiere Pro?
- Does it work with Final Cut Pro?
- I closed the page while Montage made my video. Is it lost?
- What does Stop do?
- Is a broken file ever given to me?
- Does the app upload my originals?
- Can I use Montage in the app without the internet?
- I added a video on the web. Can I export it from the app?
- Is the app on Linux or on Intel Macs?
- Google sign-in says « It did not work ». What now?
- Will Montage work on my Intel Mac?
- Where does the app keep my things?
- Why can’t I pick HDR?
- The export says one of my originals is « On the disk » or « Moved or deleted ».
- The export says « Your Mac is full ».
- Can my presets go to another computer?
- Do I lose anything when I restart to update?
- Which version do I have?
- What if I never press Restart?
Sharing, account and billing
- Does my client need a Montage account?
- Can my client see the conversation with Montage?
- Am I told when a client comments?
- What happens when I remove someone?
- Is a team member the same as a client I invite to a video?
- Do we share credits?
- Can I make a new workspace myself?
- Is the plan per person or per workspace?
- If I leave, what happens to my videos?
- Does a failed or stopped message cost credits?
- Does exporting on Montage’s side cost credits?
- In a team, whose credits are used?
- Who can buy credits?
AI agents and help
- Which workspace does my AI work in?
- Does my AI use my credits?
- Does my AI’s export carry the Montage mark?
- Claude says Montage MCP is on the Pro plan and above.
- I pressed Cancel by mistake.
- Can Claude use footage from my computer?
- Can Claude Code export to a file on my disk?
- Which file types can it send?
- How do I remove Montage from Claude Code?
- Is there an API key instead of signing in?
- My AI only takes local servers.
- How do I take an AI’s access away?
- In which order should my AI call them?
- How does my AI know how to write a video?
- What does « waiting » mean on a job?
- Does Montage know when something fails?
- Can I lose my video when something fails?
- How do I tell you what happened?
Questions
My question is not here.
Press Contact support, bottom left in Montage, and ask it. You can also search these docs from the box at the top.
Can my AI read all these answers?
Yes: every page is also in Markdown, listed in the docs’ llms.txt. llms.txt and Markdown pages
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